In autumn 2023, Teknologiakiinteistöt participated in a customer satisfaction comparison conducted by KTI Kiinteistötieto. The survey examined the satisfaction of premises customers with their landlord at 23 real estate investment companies. 145 of the company's customers responded to the Teknologiakiinteistöt portion of the survey.
The share of those recommending Teknologiakiinteistöt increased
59 percent of respondents would actively recommend Teknologiakiinteistöt, while the benchmark figure is 44 percent. 32 percent of respondents would passively recommend the company. Nine percent of respondents were critical of the company.
Teknologiakiinteistöt's Net Promoter Score, a figure where the percentage of critical respondents is subtracted from the percentage of active recommenders, increased from 48 last year to 50. In the benchmark material, the average Net Promoter Score was 36.
– We have close relationships with our customers and always strive to address our customers' concerns as quickly as possible. Sometimes a customer may also need encouragement in their decision to switch from one type of space to another. However, carefully designed new premises usually prove to be everything they hoped for, as was the case for advertising agency SST, for example, when the company moved into new premises designed for them in DataCity, says Julia Skovbjerg, Account Director at Teknologiakiinteistöt.
The most satisfied customers are in InfraCity
Overall satisfaction with Teknologiakiinteistöt's operations fell slightly from the 2022 peak of 4.03 to 3.97 last year on a scale of 1–5. In terms of overall satisfaction, Teknologiakiinteistöt ranked eighth in the comparison, with a benchmark average of 3.92.
Teknologiakiinteistöt respondents were most satisfied with the company as a landlord, for which an average score of 4.05 was given. Respondents gave Teknologiakiinteistöt's premises services a score of 3.94, which was the second-best result in the entire comparison. The company's premises, in turn, received a score of 3.92 in the comparison.
For years, Teknologiakiinteistöt's most satisfied customers have been found in ElectroCity, but this time InfraCity, completed in 2021, took the lead with respondents' overall satisfaction with Teknologiakiinteistöt being a whopping 4.44. Similar to 2022, respondents in TriviumCity were also quite satisfied with Teknologiakiinteistöt and gave a score of 4.29. The third most satisfied were respondents operating in ElectroCity, whose score for Teknologiakiinteistöt was 4.13.
– It is great to hear that people are satisfied with the new premises in InfraCity. The building has specifically invested in good indoor air quality and acoustics, as well as the ability to adjust temperatures and lighting. The B-part of InfraCity will be commissioned this year, and our hope, of course, is that satisfaction with the whole remains at an equally high level.
Space requirements remained unchanged
The survey also asked respondents to estimate how their space needs would change over the next two years.
Three percent of Teknologiakiinteistöt's customers thought their need would grow a lot, 30 percent believed their need would grow somewhat, 51 percent saw their needs remaining unchanged, and 14 percent estimated that their need for space would decrease either somewhat or a lot. Compared to 2022, the figures remained quite similar, and there were no major differences between Teknologiakiinteistöt's customers and other respondents in the benchmark material.
– The increase in remote work has not really shown as a reduction in space needs for us. Instead, the shift from a "cubicle office" to a multi-space office that fuels encounters with cozy lounge areas still continues.
At Teknologiakiinteistöt, the modernity of premises is reviewed regularly together with customers, and the goal is to offer customers not just spaces, but services that make everyday life easier and improve the job satisfaction of the people working in the premises.
– We meet our customers at least once a year and go through changed premises and service needs. We will increasingly expand our service offering to things other than those directly related to premises. Already at the moment, we organize free Tiedepuiston treenit twice a week for our customers, where our customers' employees can exercise under the guidance of professionals, concludes Julia Skovbjerg.